Kingston Communications
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Typical scenarios


Scenario


    Solutions


Low severity

Difficult for staff to get into work, many forced to work from home?

 

  • Switch to Blackberry/Mobile solutions
  • Invoke flexible DDI re routing
  • Hosted exchange/Webaccess

Medium severity

A security alert forces evacuation from the business premise, IT intact, personnel outside

 

  • Intelligent numbering or Network IVR Call Control to re route calls to alternative destinations
  • Company wide SMS alerting
  • Blackberry/Web Access

High severity

Major flood/fire/gas leak forces complete closure.
All IT/Telecoms unavailable, employees need to be relocated, normal service time frame unknown

 

  • Resilient IP Telephony networks/Nortel Communications Server 1000 System
  • Redundancy configuration
  • Hosted Exchange
  • IVR call control/"off site" PBX/Call Centre Solution

 

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